Performance Management: Putting Research into Action

Conclusion

We leave this fictitious case early in the story. The company is in the idea stage; nothing has yet been implemented. Would it work exactly “as planned”? Probably not, as changes of this nature calling for multiple kinds of learning at multiple levels within an organization tend to have complex and unintended consequences. People can respond to the same triggers in markedly different and unexpected ways. And learning at the individual level can be “effective” for the individuals involved but not necessarily what was expected or desirable at the organizational level. But it would “work” in some form, and with use, assessment, and modification, it could work in a way that would fit or even change the needs of the organization.