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Performance Management: Putting Research into Action by James W. Smither

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Keeping Performance Management Effective in the 21st Century

Those of us who are responsible for designing and implementing performance management systems should attend to the changes in the workplace and the worker population discussed above, along with other changes that alter work and the context in which it is performed. In some cases, we should continue and expand the use of current best practices; in others, we must develop new processes that will help ensure effective job performance. In many cases, the goal of the performance management system remains constant. What is new is the way in which that goal should be accomplished. Importantly, those of us who design performance management systems must remember that all members of the workforce ...

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