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Performance Management: Putting Research into Action by James W. Smither

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The Case

Christine leaned back from the document she had been studying and sat back in her chair. She was looking at the report one more time before handing it to the CEO and top management team for them to read in preparation for the presentation that she and the vice president of HR would give on their proposed new performance management system to the top and middle management in the company.
The last few years had been exciting. She had been hired two and a half years ago in the newly created position of chief learning officer at PayRoll Services International, Inc. (PRSII). PRSII is a global organization with locations in North America (including most states in the United States), Europe, Australia, and parts of Asia. They employ over ...

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