Glossary

ACTION PLAN With respect to coaching, a clear statement of goals and the measures of success, a timetable, and a clear indication of how the coach and the coachee will work together.

BURNOUT Work exhaustion, usually from overwork or frustration with jobs that never reach a satisfactory conclusion.

CAREER DEVELOPMENT The many training experiences, work assignments, and mentoring relationships that move people ahead in their vocations.

CAREER LADDER A logical series of stages that move a talented and dedicated employee through progressively more challenging and responsible positions.

CLOSED QUESTIONS Questions that lead to yes or no answers.

COACHING An interactive process through which managers and supervisors aim to accomplish one of ...

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