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AUTHOR

Maren Franklin

Scottsdale Insurance Company

8877 N. Gainey Center Drive

Scottsdale, AZ 85258

Tel: 480.365.2271

Email: franklm9@scottsdaleins.com

Maren Franklin is a performance consultant at Scottsdale Insurance Company. She has worked in training and development for 14 years, with an emphasis on performance improvement and instructional design. She holds a B.S. in Organizational Communications and an M.Ed. in Instructional Technology from Arizona State University.

Manager, ASTD Press

Mark Morrow

Associate Editor, ASTD Press

Tora Estep

testep@astd.org

Contributing Editor

Stephanie Sussan

Copy Editor

Ann Bruen

Production Design

Kathleen Schaner

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