REFLECTION QUESTIONS
- What role do performance measurement and tracking play in performance improvement?
- What are performance measurement systems? What are the benefits this type of system could bring to an organization?
- What factors keep decision makers from choosing the decisions that a performance management system will indicate are the best decisions? What other factors in decision makers' lives affect the decisions they make?
- What are some potential barriers to successfully implementing a performance management system in your own organization? Would the benefits outweigh the trouble and cost?
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