KEY POINTS
- Performance measurement and tracking are central to improving performance.
- Performance measurement systems can be instrumental to timely and objective decision making.
- The utility of performance measurement systems can be jeopardized by problems in their design and implementation, as well as by problems with the analysis and use of the information produced by the measurements.
Get Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
