ADJUSTING PERFORMANCE
Everyone—individuals, teams, and interdepartmental groups—goes through three critical change processes (Coghlan, 2000):
- Perception. This refers to the meaning the change has for them, the degree to which they have control over the change, and the degree of trust individuals have in those mandating or promoting the change.
- Assessment of the impact of change. Will the change be for the better? Uncertain but probably positive? Uncertain? Uncertain though probably negative? Threatening? Destructive?
- Response. The individual can deny, dodge, oppose, resist, tolerate, accept, support, or embrace the change.
A number of factors bear on these processes. One factor with a significant impact is the availability of information about ...
Get Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
