Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance

KEY POINTS

• Becoming aware of common evaluation errors can help you avoid making them.
• Although there can be many variables outside the control of the evaluator, we have the responsibility to ask and answer the right questions without distorting the process by adding thinking errors that can be avoided.
• Errors can be errors of system mapping, errors of logic, or errors of procedure.
• Attention to avoiding these errors is necessary to producing a successful evaluation.