Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance

CONCLUSION

Evaluation is far too important to weaken its contributions by failing to avoid defects in thinking and methods. Organizations are complex and include many variables in the context of still another set of interacting variables in their environment. It is nearly impossible to account for every variable in an evaluation. The central challenge is to ask and answer the right questions without distorting the process with errors that can be avoided.