Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance

KEY POINTS

• The impact evaluation process incorporates a focus on adding value to external clients and society.
• The defining characteristic of the model is alignment: between data collected and evaluation questions, evaluation and needs assessment, expectations and deliverables, and throughout the entire evaluation and continual improvement process.
• The model is action-based and targets the implementation of recommendations that lead to improved performance.
• The model is very new; thus, a full body of criticism and response to it has not yet been developed.