Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance

KEY POINTS

• Several historically and currently important evaluation models were not selected for detailed discussion in this book.
• The evaluation models presented in the chapters in Part Two have been selected based on their place in the performance improvement field.
• There is no perfect model of evaluation; there is only the most useful one for a given situation. Frequently this will be a combination of models and approaches. One approach to identifying an existing model or combination of models to suit a specific evaluation is to ask a set of conceptual and reflective questions and make a decision guided by the answers to those questions.