Performance Dashboards: Measuring, Monitoring, and Managing Your Business, 2nd Edition

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PART II

Performance Dashboards in Action

Part II provides examples of performance dashboards that various organizations have deployed. Chapter 6 describes in detail the similarities and differences among three types of performance dashboards: operational, tactical, and strategic. Chapter 7 shows examples of operational dashboards from 1-800 CONTACTS and the City of Richmond Police Department. Chapter 8 describes tactical dashboards from Rohm and Haas and from Arizona State University; and Chapter 9 describes strategic dashboards deployed by Cisco and Bahrain’s Ministry.

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