Performance Consulting: Applying Performance Improvement in Human Resource Development

Preface

Improving performance has become the rallying cry of most organizations—whether public, profit, or nonprofit. It is essential to do more with less so as to hold down operating expenses while increasing outputs and customer satisfaction. Two major drivers for this rallying cry have been globalization and technology, which make it easier than in times past to source the lowest cost vendor anywhere in the world. Since the cost of labor is the major expense in most production and service delivery, cutting costs by sourcing labor in low-wage nations has become an important goal of many organizations.

At the same time, many managers are trying to find ways to increase productivity while holding down the cost of labor. One way to do that is ...