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Performance Consulting: Applying Performance Improvement in Human Resource Development by William J. Rothwell

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Chapter Thirteen

Implementing Performance Consulting Strategies: The Worker

Jong Gyu Park and Aileen Guerrero Zaballero

Opening Vignette
As discussed in Chapters Nine through Twelve, Lola Maring's Bakery is currently strategically positioning itself to achieve their vision of the “home-baked goods that promote a healthy community.” They have examined the current market and the projected opportunities to expand in selected areas. They investigated both the internal work environment as well as the work process to identify ways to improve the overall processes. However, the challenge now is to examine the human capital of Lola Maring's Bakery from the franchise owners, who generally have had limited experience in multi-unit food operations, to ...

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