Performance Consulting: Applying Performance Improvement in Human Resource Development

Chapter Eleven

Implementing Performance Consulting Strategies

Aileen Guerrero Zaballero

Opening Vignette

Building on the vignette from Chapters Nine and Ten, Lola Maring's Bakery is strategically positioning itself to achieve their vision of the “home-baked goods that promote a healthy community.” The current business challenge is to help Lola Maring's Bakery prevent eroding profit margins and to increase their market share. Part of this challenge is to further clarify how management and employees understand the obstacles that stand in the way of these goals. Another business challenge is to create a systematic approach that will help the client to understand how the work environment affects performance, and thus profit margins. To do this, ...