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Performance Consulting, 3rd Edition by Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips

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12

Report Results and Develop Plans for Sustaining Results

Sustain: To cause or be prolonged for an extended period or without interruption.

—Oxford Dictionary, American English

You have completed a performance consulting initiative and have findings for each of the five levels you measured. Now you and your clients have evidence that indicates the degree of success obtained from your collective efforts. After all the investment that has been made in the initiative, the worst course of action is to do nothing. Communicating results is as important as achieving results. Achieving results without communicating them is like painting a beautiful mountain scene but never putting the painting on display. Others will not be able to enjoy the beauty ...

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