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Performance Consulting, 3rd Edition by Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips

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11

Determine the Return on Investment (ROI)

Show me the money.

—Tom Cruise in the role of Jerry Maguire

You have just completed a significant performance consulting initiative that was launched due to deficient business results in the operations group. The assessment included identifying the SHOULD performance for two different employee groups. In addition, the assessment identified the IS performance and CAUSEs of performance gaps for both groups. The investment for the assessment and the resulting solutions was considerable. You and the client team agreed that the initiative should be measured at all five levels. You have just completed a meeting with the client team, in which results from the initiative six months following implementation ...

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