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Performance Consulting, 3rd Edition by Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips

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10

Develop and Implement a Data Collection Plan

You’ve got to be very careful if you don’t know where you are going because you might not get there.

—Yogi Berra

Wish we had thought of the wisdom in this statement years ago when we consulted with an organization that was implementing a supervisory development program. The client asked us to determine the impact of the program. We neglected to obtain greater clarity and set about to measure what we thought was meant by “impact.” We focused on obtaining performance change information (Level 3). We met with the client to review the results, which were significant. Imagine our surprise when his response was something like this: “This information is useless to me. What I want to know is how has the ...

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