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Performance Consulting Focuses on Accomplishments

This chapter shows how to distinguish between accomplishments and behaviors and use accomplishments to assess performance gaps. You will learn to:

• Identify or develop accomplishments or outcomes.

• Find and analyze exemplars or key performers to discover what makes them so successful.

• Eschew common mistakes consultants make regarding performance outcomes.

4

Performance Consulting Focuses on Accomplishments

Accomplishment Versus Behavior

One significant difference between performance consulting and other HRD approaches is the distinction between accomplishment ...

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