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Performance Architecture: The Art and Science of Improving Organizations by Roger M. Addison, Lynn Kearny, Carol Haig

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CONSULTANT’S ROLE IN IMPLEMENTATION

When performance improvement specialists work at the Workplace/Organization Level, our role is considerably different than it is at the Worker/Individual or job level. At the Individual Level, we are often implementers as well as analysts and problem-solvers, especially if the solution involves job aids, references, or training. At the Process Level, we are usually part of an implementation team.
At the Organization Level, our role is that of a consultant. As consultants, we advise, propose, and recommend. We present solution sets, with the pros and cons of each, and senior management decides what to do. They are answerable for organizational results, and implementing organizational change is their responsibility. ...

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