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Performance Architecture: The Art and Science of Improving Organizations by Roger M. Addison, Lynn Kearny, Carol Haig

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PROBLEM SOLVING

At the Organization Level, most performance concerns are alignment issues, both internal and external. We are all familiar with how organizations seek efficiency by separating themselves into specialized groups: manufacturing, sales, finance, human resources (HR), and so on. As they grow larger, many separate into further divisions organized by product, market, or geographic area. In very large organizations, to keep the size of each operation manageable, divisions each duplicate their own functional groups rather than compete for the centralized services of one function such as finance or HR. The unintended consequence is the creation of silos that operate independently, and a fragmented set of leaders, goals and strategies. ...

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