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Performance Architecture: The Art and Science of Improving Organizations by Roger M. Addison, Lynn Kearny, Carol Haig

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HELPFUL MODELS AND TOOLS

Despite your skills, experience, and personal charm, much of your professional credibility and success in performance improvement comes from your knowledge of which models and tools can help expand your understanding of your client’s problems and opportunities. We share three of our favorites with you here: the Total Performance System, the Performance Map, and the Iceberg.

Total Performance System

The second principle of Performance Technology, as discussed in Chapter 1, The Performance Technology Landscape, is “Take a system view” or think systemically. Every organization is a system. Understanding the elements of this total performance system and how they interact is one of the keys to superior performance consulting, ...

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