Implementation means to “carry out, accomplish; especially to give practical effect to and ensure of actual fulfillment by concrete measures” (Merriam-Webster, 2003). An implementation embeds a change in behavior, systems, management practices, or relationships and includes activities before, during, and after to weave the solution into the fabric of the organization.
In practical terms, a successful implementation is as carefully designed as the change it puts in place. The implementation design includes:
• Expected results clearly linked to the business
• Extensive communication exchanges with stakeholder representatives
• Active inclusion of affected employees
• Visible support of senior management
• Identification ...