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Performance Architecture: The Art and Science of Improving Organizations by Roger M. Addison, Lynn Kearny, Carol Haig

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APPROACH

Think of yourself as first a detective, and secondly a diplomat. There is some background information you would prefer to find out without asking anyone directly, in order to establish your credibility as a skillful investigator. For information not readily available through preliminary research, you will ask people questions, as courteously and non-disruptively as possible. Assume you will be dealing with both cooperative and uncooperative witnesses. With that mindset, find the answers to the following questions:
• What is the critical business issue?
• What are the internal parts of the organization, and how do they relate to each other?
• What is going on in the organization’s business environment, and how is leadership tracking ...

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