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Performance Architecture: The Art and Science of Improving Organizations

Book Description

Performance Architecture

The Art and Science of Improving organizations

Performance Architecture-The Art and Science of Improving Organizations is a hands-on guide to real world techniques for improving performance within the workplace. This important book explores the Human Performance Technology Landscape model that was presented in the bestselling book, the third edition of Handbook of Performance Technology. Framed by the Landscape model and supported by other proven models and tools, the book provides effective structures for anyone who needs to develop their performance improvement skills and knowledge and achieve results. A cutting-edge resource, this book draws on the experiences of the authors in combination with the work of notables in human performance technology, including Geary Rummler, Don Tosti, Judith Hale, Dale Brethower, Roger Kaufman, and many others. The authors identify and demonstrate how performance at three levels (worker: individual/team, work: process/practice, workplace: organization) impacts results in organizations. They also show how to scale performance improvement activities and apply them successfully to projects or initiatives of various sizes.

"This is an excellent, practical guide to the field of Human Performance Technology, communicated in straightforward language. The authors have given a broad audience access to solid, research-based methods and tools for improving the performance of people at any and all levels of organizations."

-Carl Binder, CPT, PhD, senior partner, Binder Riha Associates

"Performance Architecture gives you concrete ideas about how to improve performance in the workplace. Adding it to your library is a must."

-Judith Hale, CPT, Ph.D., Hale Associates

Table of Contents

  1. Praise
  2. ABOUT ISPI
  3. About Pfeiffer
  4. Title Page
  5. Copyright Page
  6. Dedication
  7. Foreword
  8. PREFACE
  9. Introduction
    1. NEED FOR THIS BOOK
    2. PURPOSE OF THIS BOOK
    3. SCOPE AND APPROACH
    4. HOW TO USE THIS BOOK
    5. FURTHER THOUGHTS
  10. CHAPTER 1 - THE PERFORMANCE TECHNOLOGY LANDSCAPE
    1. WHERE WE WORK
    2. THE PERFORMANCE TECHNOLOGY LANDSCAPE
    3. PRINCIPLES OF PERFORMANCE TECHNOLOGY
    4. WORK ENVIRONMENT
    5. HOW WE THINK—SYSTEM, SYSTEMATIC, SYSTEMIC
    6. HPT AS THE INTEGRATOR
    7. CONCLUSION: LESSONS OF THE PERFORMANCE TECHNOLOGY LANDSCAPE
    8. WHERE TO GO NEXT
    9. AUTHORS’ PICKS
  11. CHAPTER 2 - THE WORKER: INDIVIDUAL/TEAM LEVEL
    1. SUMMARY OF THE TECHNOLOGY
    2. APPROACH
    3. HELPFUL MODELS AND TOOLS
    4. OTHER MODELS AND TOOLS
    5. SOLUTIONS: TYPICAL EXAMPLES AT THE INDIVIDUAL LEVEL
    6. EVALUATION
    7. APPLICATION EXERCISE
    8. CONCLUSION
    9. WHERE TO GO NEXT
    10. AUTHORS’ PICKS
  12. CHAPTER 3 - THE WORK: PROCESS/PRACTICE LEVEL
    1. SUMMARY OF THE TECHNOLOGY
    2. SIGNALS THAT POINT TO PROCESS/PRACTICE LEVEL PERFORMANCE ISSUES
    3. APPROACH
    4. MAPS: MAKING IT VISIBLE
    5. PRACTICES: THE MISSING LINK
    6. APPLICATION EXERCISE
    7. CONCLUSION
    8. WHERE TO GO NEXT
    9. AUTHORS’ PICKS
  13. CHAPTER 4 - THE WORKPLACE: ORGANIZATION LEVEL
    1. SUMMARY OF THE TECHNOLOGY
    2. APPROACH
    3. WHAT IS THE GAP: DESIRED VERSUS CURRENT BUSINESS RESULTS
    4. PROBLEM SOLVING
    5. GAINING OWNERSHIP OF ANALYSIS, SOLUTION, AND IMPLEMENTATION PLANNING
    6. CONSULTANT’S ROLE IN IMPLEMENTATION
    7. APPLICATION EXERCISE
    8. CONCLUSION
    9. WHERE TO GO NEXT
    10. AUTHORS’ PICKS
  14. CHAPTER 5 - IMPLEMENTATION: WEAVING PERFORMANCE INTO THE ORGANIZATION
    1. WHY THIS CHAPTER?
    2. IMPLEMENTATION DEFINED
    3. HOW TO MAKE AN IMPLEMENTATION STICK
    4. CONCLUSION
    5. WHERE TO GO NEXT
    6. AUTHORS’ PICKS
  15. CHAPTER 6 - WHAT WE DO
    1. SYSTEMATIC APPROACH
    2. KEY TERMS
    3. COMPONENTS OF THE SYSTEMATIC APPROACH
    4. CONCLUSION
    5. WHERE TO GO NEXT
    6. AUTHORS’ PICKS
  16. CHAPTER 7 - FOCUS FORWARD: TRENDS TO WATCH
    1. WHY TRENDS MATTER
    2. EXPANDING THE PERFORMANCE TECHNOLOGY LANDSCAPE
    3. CONCLUSION
    4. WHERE TO GO NEXT
    5. AUTHORS’ PICKS
  17. CHAPTER 8 - CHART YOUR COURSE
    1. WORKER/SELF
    2. WORK/PROCESS
    3. WORKPLACE/ORGANIZATION
    4. CONCLUSION
    5. AUTHORS’ PICKS
  18. AFTERWORD
  19. APPENDIX
  20. REFERENCES
  21. FURTHER READINGS
  22. INDEX
  23. ABOUT THE AUTHORS