Performance Appraisals

2Coaching and Counseling

Learning Objectives

By the end of this chapter, you should be able to:

• Articulate coaching and counseling objectives and characteristics.

• Distinguish between spontaneous and planned coaching.

• Differentiate between directive and nondirective approaches to counseling.

• Implement managerial coaching and counseling responsibilities with respect to the performance appraisal process.

• Apply effective communication skills when coaching and counseling.

• Measure the effectiveness of communication skills with regard to coaching and counseling.

Felicity was hired as an associate by Twilight Communications, Inc. out of college. ...