Chapter 14. The Best Phrases for Attitude
One of the most common themes in performance appraisals is focused on employee attitude. Unfortunately, much of the feedback concerning attitude is marginally useful at best. The problem is that attitude is a term that has many components, and simply advising an employee that she has a great attitude or a poor attitude is not particularly helpful.
Overarching positive comments about super attitudes provide no information regarding behaviors for an employee to continue, while overarching negative comments about terrible attitudes provide no information regarding behaviors for the employee to eliminate. Plus, vague or general feedback in this area can actually chip away at the employees' attitudes.
As a result, the most effective way to provide meaningful feedback in this area is to use descriptive phrases that focus directly on the most compelling behaviors that reflect employee attitudes at work, such as attendance, dedication, commitment, reliability, initiative, energy, handling of pressure and stress, and more.
When providing feedback in this area, keep in mind that, as an employee improves his performance, his attitude improves as well.
Accepting Assignments
Exceptional: Consistently exceeds expectations
Reaches out for additional assignments
Has increased departmental ...
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