Chapter 2Learning about Them
To work with someone effectively—especially to coach their performance—you need to know about that person. What makes him tick? How does she work most effectively? How does your team like to be managed? What are their goals and strengths, and how can you leverage that information to help them improve and grow? (If you were directly involved in the hiring process and interviewed people before making the hiring decision, you might already know some of the answers to the questions I present here.)
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