CHAPTER 16

Perfect Phrases to Confirm People Got What They Expected from the Project

Early in the planning process you worked with your project sponsor and customer to describe the final deliverable—the product or service you are now delivering—before you even started planning.

If you did not describe the final deliverable in substantial detail, you will not have a baseline against which to compare what was defined with what the team actually generated, and to confirm the value was created in exchange for the resources expended to get it done.

The value of the project may go beyond just the value of the final product or service itself. Often a project generates corollary benefits to the organization as well—a new market for existing products, ...

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