Acknowledgments

When I start a project, I never know who might appear to make what kind of priceless contribution. Informal contributors virtually always show up in surprising creative ways, just when I need them. My thanks for this project go first to my virtual friend and colleague, Leland Beaumont, whose extensive experience in effectively leading high-powered teams helped guide the phrases on these pages. His input was consistently insightful and relevant, and often laugh-out-loud funny.

My second shout-out goes to Diane Windingland, whose critical eye helped me see where my voice became rigid and needed to loosen and lighten up a bit.

Thanks to Angela Thompson, whose unwavering support helped me through challenges that threatened to take ...

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