Introduction

Today, people and businesses alike are discovering change all around them—some of it good and some not so good, but all of it inevitable and unavoidable. As a result, companies and organizations can no longer succeed without ongoing innovation, without regularly reinventing themselves, and without transformational change that moves beyond incremental, step-by-step problem solving. Problem solving—the day-to-day, rational-brain process of systematic thinking, review, and strategic planning, in fairly predictable steps along a well-defined dimension—is still necessary. But problem solving is simply not sufficient for success in today’s business environment. Innovation, in contrast, moves organizations and their people “out of the box”; ...

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