Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases

Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases

by Masashi Rotte, Bernard Lopez
Released December 2011
Publisher(s): McGraw-Hill
ISBN: 9780071773454

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Book description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.

Perfect Phrases™ for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:

  • Respond to patients’ concerns empathetically and professionally
  • Resolve confl icts with colleagues and staff members
  • Break bad news with clarity and sensitivity
  • Deal with suspected child abuse or other illegal activity
  • Disclose medical errors with honesty and tact

Table of contents

  1. Cover Page
  2. Perfect Phrases for Healthcare Professionals
  3. Copyright Page
  4. Contents
  5. Preface
  6. Acknowledgments
  7. About the Authors
  8. CHAPTER 1 Perfect Phrases for Patients Upset About Their Care
    1. Perfect Phrases for Patients Upset About Wait Times
    2. Perfect Phrases for Patients Upset About Your Diagnostic or Treatment Plans
    3. Perfect Phrases for Patients Upset About Outcomes of Their Care
    4. Perfect Phrases for Patients Upset About Hospitalization
    5. Perfect Phrases for Patients Overwhelmed by the Number of Practitioners They Have Seen
    6. Perfect Phrases for Issues Related to the Care of Pediatric Patients
  9. CHAPTER 2 Perfect Phrases for Patients Suffering from a Medical Error
    1. Why Should Medical Errors Be Disclosed?
    2. What Are the Risks and Benefits of Error Disclosure?
    3. Which Medical Errors Should Be Disclosed?
    4. How Should a Medical Error Be Disclosed?
    5. Preventing Errors in the First Place
    6. Perfect Phrases for Examples of Error Disclosure
    7. Effect of Error on the Healthcare Professional
  10. CHAPTER 3 Perfect Phrases for Patients Wanting Medically Unnecessary Prescriptions or Tests
    1. Perfect Phrases for Patients Requesting Unnecessary or Inappropriate Medications
    2. Perfect Phrases for Patients Requesting Medications with the Potential for Abuse
    3. Perfect Phrases for Parents Requesting Tests for Minors: Ethical Issues
    4. Perfect Phrases for Patients Requesting Specific Treatments
  11. CHAPTER 4 Perfect Phrases for Breaking Bad News to Patients and Their Families
    1. Perfect Phrases for Breaking News of an Unfavorable Diagnosis
    2. Perfect Phrases for Breaking News of Death
    3. Perfect Phrases for Breaking Bad News About Pediatric Patients
  12. CHAPTER 5 Perfect Phrases for Dealing with Suspected Child Abuse, Elder Abuse, or Intimate Partner Violence
    1. Perfect Phrases for Suspected Child Abuse
    2. Perfect Phrases for Suspected Elder Abuse
    3. Perfect Phrases for Suspected Sexual Violence and Intimate Partner Violence
    4. For More Information
  13. CHAPTER 6 Perfect Phrases for Dealing with Difficult Colleagues
    1. Perfect Phrases for Conflicts Among Healthcare Professionals at the Same Level
    2. Perfect Phrases for Conflicts Among Healthcare Professionals at Different Levels
  14. CHAPTER 7 Perfect Phrases for Dealing with Difficult Administrative Staff
    1. Perfect Phrases for Administrators Upset About Delays in Patient Care
    2. Perfect Phrases for Administrators Wanting Special Treatment for Certain Patients
    3. Perfect Phrases for Conflicts with Administrators over Allocation of Resources

Product information

  • Title: Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases
  • Author(s): Masashi Rotte, Bernard Lopez
  • Release date: December 2011
  • Publisher(s): McGraw-Hill
  • ISBN: 9780071773454