Preface

I’m All About Empowered, Collaborative Communication

“Hearing you speak last year saved my job,” Clarissa told me after inviting me to speak to the admins for her school district. “My boss had already told me we’d never have a good working relationship. After I heard you speak, I decided to prove him wrong and did.”

Suddenly it all felt worth it.

I’ve spent close to twenty years gathering, developing, and sharing information to help administrative assistants like Clarissa speak effectively. The world is full of training courses and books telling managers and leaders how to communicate for results. Office professionals have far fewer resources regarding how to practically address workplace communication challenges. I enjoy filling that ...

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