IntroductionIt’s a New World Out There

Wake Up! The Workplace Is Changing

Wake up and smell the changes. As an office professional, you need to stay connected to the latest trends in business and business communication.

Have you noticed? Today’s workplace has less staff, fewer resources, and tighter budgets. Planning is shorter-term. Strategies shift overnight. Technologies evolve overnight. Corporate cultures change overnight. To quote one author, someone keeps moving the cheese!

Positions are eliminated while the accompanying work increases. Lean and fast are in vogue. You face greater responsibilities. Managers expect you to turn out more work more quickly. Your work roles, titles, and expectations change continuously. Previous roles, titles, ...

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