CHAPTER 11Perfect Phrases to Be the Office Innovator
Admins are noted for attention to detail and the ability to create and improve on processes. Alas, many never take the initiative to step up and suggest changes that would save the company time, money, and resources. Why?
Lots of reasons, but a key reason is that admins often don’t feel they are true, legitimate members of the work team. They think they are “just admins” and don’t have the right or the know-how to operate on par with the other professionals on staff.
How wrong that assumption is! If they could only hear managers talk in training sessions, as we do, they’d hear, “No one ever taught me how to work with or really use an admin when I was getting an M.B.A.” “I have no idea what ...
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