CHAPTER 6Perfect Phrases to Deal with Sticky and Unethical Situations

“Don’t make me come back there!” That’s the famous phrase parents use when children squabble. Sometimes bad behavior requires action. As a professional, you have ethical standards to maintain. It is not a part of anyone’s job description to suffer put-downs or undermining behavior, nor is it part of your job to break the law.

We get what we tolerate. And if we tolerate inappropriate behavior for too long, it can erode our own esteem. I think of Emily, who had a wonderful, supportive manager for thirty years. When he retired, she found a new position with a manager who managed by put-downs. He had no tolerance for the inevitable learning curve that comes with a new situation. ...

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