CHAPTER 6Perfect Phrases for Conflict with Difficult Personalities
In this chapter, we introduce you to four difficult personalities and how they respond to conflict. Some people are more aggressive, while others are more passive. The same type of conflict may look distinctively different depending on which personalities are involved. We include sample phrases for each personality type to illustrate the different ways to handle the situation.
People Pleasers
You know the types who will tell you what you want to hear. When you ask them how things are going, they will give a one-word, positive answer such as “OK.” Or they may say something like “Thanks for asking. Things are good. Plugging along.” Or even “I am sorry this happened. I will take ...
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