Perfect Phrases for Performance Reviews 2/E, 2nd Edition

Perfect Phrases for Performance Reviews 2/E, 2nd Edition

by Douglas Max, Robert Bacal
Released December 2010
Publisher(s): McGraw-Hill
ISBN: 9780071759427

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Book description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs?

This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas. Learn the most effective language for:

  • Crafting an accurate, carefully worded assessment
  • Documenting behaviors and accomplishments
  • Guiding and developing promising workers
  • Conducting face-to-face interviews

Table of contents

  1. Cover page
  2. Perfect Phrases™ for Performance Reviews
  3. Copyright Page
  4. Contents
  5. The Most Important Preface You Will Ever Read
  6. Acknowledgments
  7. Part One Background for Conducting Performance Reviews
    1. How to Plan, Conduct, and Write a Performance Review
      1. Setting Performance Goals
      2. Documenting Critical Incidents and Significant Behaviors
      3. Writing the Appraisal
      4. Common Performance Review Errors
      5. Legal Issues
      6. Conducting the Review
      7. Making the Session Go Smoothly
      8. How to Talk About Salary
      9. Perfect Phrases for Performance Reviews
  8. Part Two Examples of Forms for Performance Reviews
    1. Performance Review Forms
      1. Example 1. Performance Expectations/Review
      2. Example 2. Performance Planning and Review Document
      3. Example 3. Performance Appraisal
  9. Part Three Perfect Phrases for Performance Reviews
    1. Topics Listed Alphabetically
      1. Accuracy
      2. Administrative Skills
      3. Analytic Skills
      4. Appraisal and Evaluation Skills
      5. Attitude or Approach to Work
      6. Coaching
      7. Communication Skills: Verbal
      8. Communication Skills: Written
      9. Computer Skills: Regular Maintenance and Security
      10. Computer Skills: Software Purchasing and Selection
      11. Computer Skills: Social Media Use
      12. Computer Skills: Training Others
      13. Computer Use: General
      14. Conflict Management
      15. Cooperation
      16. Cost Cutting
      17. Creativity
      18. Customer Relations
      19. Data Entry
      20. Deadlines: Ability to Meet
      21. Decision-Making
      22. Dedication to Job/Work
      23. Delegation
      24. Dependability
      25. Development of Subordinates
      26. Equal Opportunity/Diversity
      27. Ethical Behavior
      28. Feedback: Giving and Receiving
      29. Financial Management
      30. Flexibility
      31. Goal and Objective Setting
      32. Grooming and Appearance
      33. Initiative
      34. Interpersonal Skills
      35. Judgment
      36. Knowledge of Company Processes
      37. Knowledge of Job
      38. Leadership Skills
      39. Listening Skills
      40. Long-Range Planning
      41. Management Control
      42. Management Skills
      43. Managing Details
      44. Managing Expenses
      45. Mechanical Skills
      46. Multi-Tasking
      47. Negotiating Skills
      48. Organizational Skills
      49. Orientation to Work
      50. Participative Management
      51. Personal Growth
      52. Persuasiveness
      53. Phone Skills
      54. Physical Abilities
      55. Planning and Scheduling
      56. Political Skills
      57. Potential for Advancement
      58. Problem-Solving
      59. Product Knowledge
      60. Programming Skills
      61. Project Management
      62. Quality Management
      63. Quality of Work
      64. Quantity of Work
      65. Research Abilities
      66. Resource Use
      67. Safety
      68. Sales Ability
      69. Supervisory Skills
      70. Teamwork
      71. Technical Skills
      72. Time Management Skills

Product information

  • Title: Perfect Phrases for Performance Reviews 2/E, 2nd Edition
  • Author(s): Douglas Max, Robert Bacal
  • Release date: December 2010
  • Publisher(s): McGraw-Hill
  • ISBN: 9780071759427