Part TwoPerfect Phrases for Motivating Employees
Words carry immense power. They can motivate, encourage, promise hope, and make people feel like they’re part of something special; conversely, they can demotivate, discourage, and make people feel alienated or taken for granted. In the wrong hands (or mouths), words can be weapons, even when that’s not the intent. Some people simply believe that others would be embarrassed by praise or that a little shouting or name-calling is part of the process and no one really takes jabs at their competence to heart. Your best bet is to assume that people take words at face value and that they may be more sensitive than you think. Remember, too, that no one has ever been hurt by well-deserved, genuine praise. ...
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