Acknowledgments
Our sincere gratitude to the senior executives, managers, supervisors, and employees in the companies that opened their doors to our training and consulting services over the past two decades. These companies span the pharmaceutical, health care, transportation, retail, banking, manufacturing, and utility industries, as well as government agencies. We especially appreciate the thousands of employees who attended Diamond Associates’ seminars. We all learn by teaching, and whether we or one of our trainers conducted the course, no one returned without having learned about the behaviors, phrases, and actions (large and small) that shape a company’s workforce.
Included on several chapter opening pages in Parts Two and Three are comments ...
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