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Perfect Phrases for Managers and Supervisors, Second Edition by Meryl Runion

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Chapter 13Perfect Phrases to Handle Performance and Behavior Problems

Many managers avoid problems until they can’t anymore. Some wait until the performance review to address issues. Others even continue to ignore problems at the performance review. The best time for us to address a problem is when it begins.

Perfect Phrases for Real-Time Corrective Verbal Feedback

Here is some on-the-spot corrective feedback.

image What you did breaks the rules about (dress, attendance, safety, etc.). Are you aware of that?

image (Name), (action) is unacceptable because ...

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