O'Reilly logo

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Perfect Phrases for Communicating Change

Book Description

THE RIGHT PHRASE FOR EVERYSITUATION . . . EVERY TIMEEmployees respond to organizational change with worry, fear, and sometimeseven panic. Your job is to keep them motivated and focused—so you mustchoose your words carefully during times of upheaval.

Table of Contents

  1. Cover Page
  2. Perfect Phrases™ for Communicating Change
  3. Copyright Page
  4. Contents
  5. Acknowledgments
  6. Chapter 1 Laying the Foundation for Communicating Change
    1. Launch Phase of Change
    2. Execution Phase of Change
    3. Sustain Phase of Change
    4. Balancing Information, Emotions, and Action
    5. Three Common Mistakes Leaders Make When Communicating Change
    6. Communicating Change Virtually
    7. Best Practices
    8. Easy-to-Use Checklist for Change Messages
  7. Chapter 2 Perfect Phrases for Communicating a New Organizational Structure
    1. Announcing Change
    2. Responding to Questions
    3. Overcoming Fear
    4. Creating Urgency
    5. Addressing Power Struggles and Career Issues
    6. Clarifying Roles and Responsibilities
    7. Communicating Individual Objectives
    8. Empowering Employees
    9. Keeping People Motivated
    10. Coaching Around Emotions
    11. Coaching for Skills
    12. Coaching for Flexibility and Adaptability
    13. Addressing Performance Problems
    14. Rallying Teams
  8. Chapter 3 Perfect Phrases for Communicating a New Project
    1. Announcing Change
    2. Responding to Questions
    3. Overcoming Fear
    4. Creating Urgency
    5. Addressing Power Struggles and Career Issues
    6. Clarifying Roles and Responsibilities
    7. Communicating Individual Objectives
    8. Empowering Employees
    9. Keeping People Motivated
    10. Coaching Around Emotions
    11. Coaching for Skills
    12. Coaching for Flexibility and Adaptability
    13. Addressing Performance Problems
    14. Rallying Teams
  9. Chapter 4 Perfect Phrases for Communicating as a New Leader
    1. Announcing Change
    2. Responding to Questions
    3. Overcoming Fear
    4. Creating Urgency
    5. Addressing Power Struggles and Career Issues
    6. Clarifying Roles and Responsibilities
    7. Communicating Individual Objectives
    8. Empowering Employees
    9. Keeping People Motivated
    10. Coaching Around Emotions
    11. Coaching for Skills
    12. Coaching for Flexibility and Adaptability
    13. Addressing Performance Problems
    14. Rallying Teams
  10. Chapter 5 Perfect Phrases for Communicating a New Organizational Strategy
    1. Announcing Change
    2. Responding to Questions
    3. Overcoming Fear
    4. Creating Urgency
    5. Addressing Power Struggles and Career Issues
    6. Clarifying Roles and Responsibilities
    7. Communicating Individual Objectives
    8. Empowering Employees
    9. Keeping People Motivated
    10. Coaching Around Emotions
    11. Coaching for Skills
    12. Coaching for Flexibility and Adaptability
    13. Addressing Performance Problems
    14. Rallying Teams
  11. Chapter 6 Perfect Phrases for Handling Resistance
    1. Structuring Your Phrases
    2. New Structure
    3. New Project
    4. New Leader
    5. New Strategy