Chapter 11Business Performance

Your employees are the company’s representatives to customers, stewards of your quality, and creators of your value. It’s important to know what they understand and believe about your organization’s performance. They have a vested interest in your success and a good handle on what’s working and what’s not. Often, the answer to issues you face or the next big opportunity is inside an employee’s head. Use a survey to tease out that information.

Perfect Phrases for Surveys about the State of the Business

Long-Term Prospects

Image Our industry is growing.

Our long-term prospects are strong.

I am confident in our organization’s ...

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