Acknowledgments

We would like to acknowledge the enormous help given to us in creating this book. This book represents the experience, wisdom, and attention of dozens of professionals. For their trust, their patience, and their guidance, we thank the experts and practitioners interviewed for this book who confirmed what we knew and introduced us to new ideas. The examples of the employee surveys they entrusted to us are included in this book as a testament to their willingness to help others and develop the art of this important organizational tool.

Perhaps the best preparation for writing this book has been the time we have spent in organizations small and large, public and private, for and not-for profit. We thank, therefore, all of the clients ...

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