PeopleSmart Skill 4
Exchanging Feedback
95Flatter me, and I may not believe you.
Criticize me and I may not like you.
Ignore me and I may not forgive you.
Encourage me and I will not forget you.
—WILLIAM ARTHUR WARD
Do you remember the fairy tale about the emperor’s new clothes? Convinced by conniving tailors that he was clad in magnificent cloth of an extraordinarily light weave, the arrogant emperor unwittingly paraded naked through the streets of his kingdom. Daunted by his authority, none of his subjects dared speak up, until a small boy ...
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