Engage! Involve the Customer to Manage Scope

Dean Leffingwell

PM Network 27 (August 1997)

In the requirements college program that I teach, I always ask participants—experienced analysts, project managers, product managers, applications developers, testers, and quality-assurance personnel—some key questions about the most significant ongoing challenges they face. Without fail, they report that managing project scope is among their most challenging issues.

The Problem of Project Scope

Fortunately, a number of useful techniques for managing scope exist. In particular, engaging customers in scope management can be one of the most effective techniques for solving this pervasive software-development problem. Given the definition of project scope ...

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