The Problem May Be Inherent in the System

Management, intent on preserving its schedules and commitments, and subsequently its revenue and profitability, consciously makes the decision to eliminate “non-critical skills” and protect its “creative core of key personnel.” To that end, management members eliminated administrative and support personnel, hiring temporary personnel as replacements, and thought that they were covered. What project manager threatens to quit because an administrative release coordinator rather than a design engineer is eliminated? What project manager, for that matter, is even aware of or tracks staffing in those administrative support areas? Hierarchically, some of these people and their tasks may be so far removed from ...

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