People in Projects

Facilitate the Relationship

For collaboration to succeed, both parties must be motivated to work together rather than compete. One can initiate the process, but eventually both must be in the collaborative mode in order to resolve the issue.

To facilitate the relationship during conflict, we must demonstrate a willingness to be open, and show that we trust the other person by sharing meaningful personal information. When both parties in conflict communicate openly and honestly, their needs and concerns can be identified. This provides the information required to shift the conflict from a positional dispute to interest-based problem solving. Interestingly, open communication by one person creates open communication by the other. The more we reveal ...