Prepare for the Interaction
Whether ongoing controversy or a new dispute, a few moments of focused attention prior to interaction will improve our effectiveness. Even if we are highly skilled and experienced in the resolution process, preparation for the current situation will help us remain constructive throughout the interaction.
Preparation gives us the big-picture perspective. It helps us think through the issues of conflict and try to come to an initial understanding of the interests involved for both us and the other party. We should spend almost as much time preparing for the interaction as we expect to spend resolving the conflict. In preparing, consider the following:
What is the nature of the disagreement?
What is the position of each ...
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